Returns & Exchanges
We want you to be fully satisfied with your Firewire gear, which is why we offer a 30-day return window for unused items in their original packaging. Please note that surfboards that have been waxed, ridden, or modified are not eligible for return.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Shipping Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside the box.
Secure Your Gear
Pack your items carefully in their original shipping materials to ensure they are protected from damage during transit back to our warehouse.
Receive Your Refund
After our team inspects the returned equipment, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing